Frequently Asked Questions (FAQ)
If you don't see an answer to your question below, please email us and we will be happy to help
Sections Ordering Process
Proofing process
Prices
Stationery wording
Personalisation of Stationery
Delivery times
Ordering Process
Q1 - How do I place an order with Dove Designs?
Orders can be placed either by phone, by email or by post
By Phone : If you would prefer to speak to us here at Dove designs then please call us on (0116) 2240647 or 07707224153. We will take all your details over the phone and send you a copy of the booking form for your confirmation. You can then pay by cheque made payable to ''Jemma Clark'' at 5 Smart Close, Thorpe Astley, Leicester, LE3 3RS. Once we have received your payment we will start work on your proofs, we will send you your personalised sample in the post for you to approve before going to print.
By Email : If you would rather place your order by email then please download a copy of our booking form, found on the 'place an order' page of the website. You can then type in the details on the booking form and attach this file into an email and send to us at info@dove-designs.co.uk. Once we have received your details we will invoice payment via paypal, alternatively if you do not have a paypal account please send a cheque made payable to 'Jemma Clark' at 5 Smart Close, Thorpe Astley, Leicester, LE3 3RS. Once we have received your payment we will start work on your proofs, we will send you your personalised sample in the post for you to approve before going to print.
By Post: If you prefer to make your booking by post simply download a copy of our booking form, found on the 'place an order' page of the website. You can then print this off and fill in the details. Along with your booking form please send a cheque for made payable to 'Jemma Clark' and send to 5 Smart Close, Thorpe Astley, Leicester, LE3 3RS. Once we have received your payment we will start work on your proofs, we will send you your personalised sample in the post for you to approve before going to print.
Proofing Process
Q2 - What if I make a mistake on my booking form when ordering, can this be corrected?
Yes, no problem. Please do not be worried that you do not have all of your details correct at the time of placing an order. It can be very difficult to enter all the information perfectly so we have a simple proofing process. Once we receive all your details we will make up a sample of your stationery and send to you in the post. Once you confirm you are happy with this in writing (either by email or by post)we will go to print. As a result of this you will have plenty of opportunity to make changes to your order before the stationery is finally printed. We will not send anything to the printers for final production until you have confirmed in writing you are happy with the wording/artwork being used.
Q3 - How can I be sure I will get a good deal from you?
Our prices are much lower than many other wedding stationers out there. In addition to this we include personalised inserts, colour changes and a free proofing process for no extra cost to ensure that your order arrives at your door exactly as you want it.
Wording
Q4 - Can you send me any examples of wording which can be used on wedding stationery?
Yes, of course. Please see the section 'wording and fonts' on our website to see examples of wording that people commonly use
Q5 - Can I specify my ownwording?
Yes, you can use the wording from our website, or alternatively use your own. You are free to have whatever wording you like. We will always send you a sample of your wording before we go to print so you can check names, venues, times and dates.
Q6 - What if I change my mind, what is your refund policy?
If you want to cancel your order at any time prior to the final production of your invitations we will provide a full refund.
Personalisation of Stationery
Q7 - Can I change the colours of my stationery?
Yes, but this must be specified at the beginning of the order. We can then send you three options in 3 shade variances of the colour required as a PDF so you can select the best shade. Alternatively if you have a specific colour in mind then you can always send us a swatch to match too
Q8 - Can I change the font in my stationery?
Yes, but again this must be specified at the time of order. Please see our section 'wording and fonts' on the website to select a font. If you do not select a font we will presume you want to use the one already on the website
Delivery times
Q9 - How quickly can you deliver my stationery
We will aim to have your stationery with you in 2-3 weeks from receipt of booking form. This includes the proofing process, printing and delivery to you. However this date can change depending on how quickly you come back to us on the proofing stage as we need your approval on everything before going to print. All stationery costs £4.00 delivery whether you order 10 invitations or 1000
Website Security
Q10- How can be confident my details will be secure?
Any personal details you provide to us are used solely for processing your order and will not be passed on to any third parties.