Terms and Conditions

All orders which are placed with Dove Design are subject to the acceptance of our terms and conditions. These are governed by English law and are subject to the jurisdiction of the English courts. If you place an order with the company this is deemed as acceptance of our terms and conditions.

1.        DEFINITIONS

a)        The term 'Company' shall mean Dove Designs

b)        The term 'Customer' shall mean any person, firm or customer who  purchases stationery and/or service from the company.

 2.       CONDITIONS

a)       These conditions apply to and are deemed to be incorporated in all orders, contracts, quotations and tenders for the supply and sale of goods and services by the company. These conditions supersede any terms and conditions contained in any customers order unless otherwise agreed in writing by the company

 3.        PRICES

a)       We reserve the right to change our prices without notice, however once your order has been confirmed and your deposit paid in full the cost of your stationery will not increase.

b)       If you have specified your chosen design the price becomes fixed on the date we receive your deposit, however if you choose to order from a different design range and change your order the current price becomes applicable.

 4.        PAYMENT

a)       The full balance is required at the time of order, however a full refund will be issued before production starts if for any reason you are not happy with your stationery. After production   has started a full refund cannot be issued

b)       All prices are quoted in and are to be paid in pounds sterling and we can accept payment by cheque or Paypal . The Company will wait for funds to be cleared before dispatching your stationery.

c)        The Company cannot be held responsible for delays to delivery if funds have not cleared.

d)       All prices seen on the website are inclusive of VAT

 5.        TIMESCALES

a)       All the information under this subheading is intended as a guide only, as all timescales will vary depending on the complexity and quantity of the designs chosen. When your order has been confirmed we will provide you with a timescale which is specific to your order.

STAGE

TIME

Proofing

1 week

Production

1 week

Delivery

Up to 1 week

 

b)       We require all information to be provided to us by the same time as proofs are approved. This includes locations, names, times etc. The booking form for all stationery can be found on the website and this will list all the information which is required.

c)     Orders for stationery should be placed to allow delivery four weeks prior to your wedding date. This is to allow for those rare instances where orders may need amending. If there is an error on the Companies part, then this will be rectified free of charge. In this event the company will need 3-4 weeks for reproduction.

 6.        COPYRIGHT

a)        All of our designs on our website are protected by copyright and may not be reproduced in any form without permission from Dove Design. Any improper or illegal use of our designs will be pursued to the full extent of the law.

 7.        POSTAGE , PACKAGING & DELIVERY

a)        All stationery will be packed in protective sturdy packaging to ensure your stationery reaches you in perfect condition. Postage and packaging charges are at a £4.00 flat rate.

b)        A signature will be required on delivery of goods as proof of receipt. If you are not at home during the day an alternative address will need to be provided, where someone will be available to sign.

c)        We only deliver to addresses within the UK

d)        Goods must be examined on delivery. The company shall replace any goods which are damaged or lost in transit and these faults must be reported within seven days to the Company.

 8.        CANCELLATIONS, DAMAGE OR LOSS

a)        If you wish to cancel your order before proofs have been approved you are entitled to a refund of any monies which have been paid minus the costs of any work which has been carried out and any materials which have been bought specifically for your order

b)        Once proofs are approved and signed a refund will no longer be possible and your order must be paid in full

 9.        VARIATIONS, DESCRIPTION AND QUALITY

a)       All of our wedding stationery is handmade to order, so there may be slight variations between the images you see on the website. Variations may also occur from piece to piece, however this is part of the charm of handmade products and does not mean this is a fault.

b)       The Company cannot be held responsible for any material changes in instances where the supplier no longer offers the product. We will endeavour to try and find suitable materials and contact you in any of these instances. We reserve the right to substitute materials of an equal or better quality.

c)       All costs are given upon the condition that the goods supplied are of sound quality, the Company cannot accept liability as to their suitability for any purpose other than that specified in writing or prior to the time of sale.